Effective date: April 17, 2026 · True Movers and Transportation LLC (“we”, “us”, “our”)
Introduction
This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, request domestic trucking services, apply to join our owner-operator network, use load-tracking tools, or communicate with our dispatch and support teams for freight moving within the United States.
SMS and Mobile Communication
Consent for SMS is obtained when you check the box on our contact form and provide your phone number. This consent is used only for communicating regarding your logistics and transportation needs. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Users can opt-out of SMS communications at any time by replying STOP to any message received. For assistance, users can reply HELP.
Information we collect
We may collect: contact and business details (name, company, email, phone); motor-carrier and driver qualification information (such as DOT number, MC number, equipment type, insurance, and license details where applicable); domestic shipment information (U.S. pickup and delivery locations, commodity descriptions, weight, dimensions, and miles); account or load reference identifiers; technical data such as IP address, browser type, device information, and pages visited; and communications you send through forms, SMS, email, or phone.
How we use your information
- To respond to enquiries, qualify carriers, plan loads, dispatch drivers, and arrange domestic ground transportation across the lower 48 states
- To operate customer and driver support, billing, compliance, notifications, and shipment status updates
- To improve our website, safety, and national operations; and to comply with applicable U.S. laws and regulations
- Where you have opted in, to send operational updates relevant to your loads or partnership (including SMS as described in SMS and Mobile Communication)
Legal bases (where applicable)
We process personal data as necessary to perform contracts, pursue legitimate interests (such as securing our networks, verifying carrier credentials, and improving services), comply with law, or with your consent where required.
Sharing of information
We may share information with motor carriers, insurers, factoring partners, fuel or maintenance vendors, IT and hosting providers, and professional advisers when needed to move freight or support domestic operations. We may disclose information if required by law or to protect rights and safety. We do not sell your personal information.
National coverage
Our business is domestic ground logistics within the United States. Data may be processed in the U.S. by us or by service providers we engage under written agreements that require appropriate safeguards.
Retention
We retain information for as long as needed to provide services, meet legal, tax, and regulatory requirements (including transportation recordkeeping), and resolve disputes.
Security
We use administrative, technical, and organizational measures designed to protect information. No method of transmission over the Internet is completely secure.
Your choices
You may unsubscribe from marketing emails using the link provided, adjust browser cookies where applicable, or contact us to access, correct, or delete certain information subject to law and legitimate business needs. SMS opt-out is described under SMS and Mobile Communication.
Children’s privacy
Our services are not directed to children under 16, and we do not knowingly collect their personal information.
Changes
We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date.
Contact
For privacy questions, contact us at the email or postal address listed in the Contact section of this website, referencing “Privacy”.